We guarantee our fish for 5 days in your pond when the fish are stocked by us or handled and released by customers according to our specific instructions. 

We are not aware of any other company that has this type of guarantee. 

It's very rare for us to have to replace or refund however, because we only sell healthy fish, and we are among the best in the business at understanding what it takes to handle and transport stock.  We take the time and effort necessary to properly inspect, sort, count, package, acclimate, and not overload during holding or transportation, even though it costs us more.  We think that keeping our customers satisfied makes this worth it!

We've been lucky to be able to supply strong, healthy fish given how hot it has been the last few weeks.  While the fish, as a species, are rugged, it's holding a supply in our tanks, transportation, and handling that can impact their condition this time of year.  Therefore, we have a policy of closing down distribution from about July 1 to Sept 25, when weather conditions make it feasible to handle them again.  This policy depends entirely on expected heat conditions.  We will still take orders for the fall, and remain open for consultations and calls.